Every OptiMax client enjoys a professional Account Manager personally assigned to them. Speak with the same person every time and get to know them, having as much or as little communication as you need. You can request regular contact, or even phone the direct-dial local number straight to their desk.
The only surprise to me is why this did not happen earlier... years ago? It had to happen! For many years I have been analyzing just how Google chooses web page's to refer to the top of its results page.
Sometimes we are showed different results in different browsers... and all these results are not actual unadjusted Google results, and exclusive to that local computer only.
These days most Australians use the internet to find the things that we need.